All Communication in One Place
Tickets help you handle complex cases that can’t be resolved during a chat. They’re all kept in one place, so no question stays unanswered.
Chat
When an issue is too difficult to solve on chat, you can create a ticket while talking to a customer. You can also do it in Archives after the conversation is finished.
Ticket Form
When you are offline, your customers can leave you messages in the chat widget. These messages are saved as tickets so you can reply when you are back online.
Connect your support inbox to Supportly to handle support emails as tickets. Take advantage of tagging, statuses, and other Supportly tools.
Solve Tickets with your Teammates
No Missing Information
When collaborating on a ticket with the rest of your team, you don’t have to move your communication outside of Supportly.
Visible Only to your Team
You can use private comments that are invisible to your customers but are visible to other members of the team.
Ticket Reports and Analytics
Supportly automatically keeps track of all your ticket-related activities and presents the data in several reports.
Resolution Time
See how long, on average, it takes your team and individual agents to resolve a ticket.
Ticket Satisfaction
Check the number of both good and bad ratings on particular dates as well as the overall satisfaction of your customers.
Solved Tickets
Keep track of the number of tickets solved each day and achieve your KPI, SLA, or other pre-defined metrics.
Optimize Your Customer Support with Ticket Statuses
When a lot of people handle tickets, it’s easy to lose track of what needs to be done. Ticket statuses help prioritize work within your team.
Open
Cases that await action from the agent.
Pending
Cases that await a response from the customer.
Solved Tickets
Cases that are completed.
Spam
A category for malicious or otherwise unnecessary tickets.
Stay on top of your customers' needs
Customers can rate how your agents handled their cases via tickets. The number of good and bad ratings for each agent is displayed in the ticket satisfaction report.
Automatic Reminders
Supportly can automatically remind customers to rate solved tickets to make sure you get feedback.
Manage Tickets Effortlessly
Assign tags to tickets to quickly identify them later on. With additional context, you can group them to spot trends or find out what the common customer issues are.
People love us, and we love them back ❤️️
Supportly is constantly improving and evolving as we closely listen to our customers’ feedback.
Get Started, It's Free - FOREVER
Sign up today and see what Supportly can do for your business!