Customer Engagement
Every conversation is an opportunity to make a sale. Discover how Supportly helps you get more chats.
Share announcements, introduce new products, and get more interactions with the customers who mean the most to your business.
Interact with specific visitors based on their profile and behavior, and send them personalized messages with relevant information.
Have an exciting offer? Want to let everyone know you offer chat support? With eye-catchers, the chat widget will stand out on your website.
Route chats to groups
When a visitor starts a chat, assign them to the right team based on the domain or URL they land on.
Customize the chat widget
Adjust the look and feel of your chat widget. Add an eye-catcher to your pricing page and get more sales.
Filter chats by country
Provide multilingual support and automatically route customers to agent groups that know their language.
Chats can be automatically routed to agents or selected manually from the queue. Supportly makes sure that you don’t miss out on any conversations.
Automatic Chat Routing
Each new chat goes to the first available agent. When all agents have one chat each, the next round is distributed.
Manual Chat Routing
All agents receive a notification when a visitor wants to start a chat. Agents then can select the unassigned chat from the queue.
When you log off, the chat widget on your website is replaced with a ticket form. Visitors can reach out around the clock and you can handle the ticket when it’s convenient for you.
Your customers can pick up a chat where they last left off or reread a conversation anytime they need to. It saves time because they don’t need to ask again about something you’ve already answered.
Both you and your customers can keep a chat for future reference by requesting a transcript by email.
People love us, and we love them back ❤️️
Supportly is constantly improving and evolving as we closely listen to our customers’ feedback.
