Improve Support Efficiency with Innovative Chat Tools
Customer live messaging solution to transform your Customer service and ‘wow’ your customers.
Add tags to your chats to give them context. You’ll always know what your customers talk about and what problems they face.
Improve reporting by filtering reports using tags to compare numbers between different types of cases.
Quickly save responses to common questions. Reuse them in conversations with just a few keystrokes.
With saved replies, you won’t have to type the same messages over and over. You can also save rich messages and custom content.
Everything that your customers are typing is visible to you before they send it over. You can search for an answer faster and respond in seconds.
Buttons
A text message followed by buttons. Useful when you want to create a clickable response or build a menu.
Quick Replies
Pre-defined instant replies that can be selected by users. Convenient for scheduling, surveying, and suggesting possible answers.
Cards and Carousels
Cards that contain an image, a title, a description, and up to three buttons. Perfect for product recommendations. Add a few cards to create a carousel.
Moments
Apps that are temporarily displayed in the chat widget so the customer can complete an action like paying or scheduling a meeting.
Drag and drop files to send them on chat. Screenshots, offers, catalogs. Whatever makes supporting your customers easier. Oh! Customers can send files, too.
We support these file formats (and many others):
All chats are stored and can be accessed later on. Use filters to quickly find conversations that include a certain phrase, were handled by a particular agent, or happened during a specific time.
Chat Rating
It only takes one click for a customer to show how they rate your support team.
Post-Chat Survey
Get specific feedback with short surveys showing after each chat.
Customer Satisfaction Report
Check how each of your agents is rated to see where your team can improve.
Sound and visual notifications from Supportly ensure that no chat or new message goes unnoticed. You can choose which notifications you want to receive.
People love us, and we love them back ❤️️
Supportly is constantly improving and evolving as we closely listen to our customers’ feedback.
