Everything you need for better knowledge management
Build a comprehensive help center and allow customers to find the information they need without contacting your support team.
Quick Access to Knowledge
Browse and share your help resources directly inside a chat. Forget about switching tabs and let your customers view help articles without leaving the conversation.
Better Internal Communication
Manage your internal policies, onboarding guides, best practices and other tutorials in one place. Assure smooth, up-to-date communication and onboard new team members faster.
Advanced Editor
Our What-you-see-is-what-you-get (WYSIWYG) editor can help you create articles, guides, how-tos, and information segments to help you grow your knowledge hub. Knowledge sharing is easy with our beautiful editor. Format your texts, add images or take advantage of other advanced features at your disposal. It also functions as a markdown editor, so you can also use HTML or CSS to create custom designs.
Multi-Language Support
Supportly’s knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries. Your business only needs to create essential articles and provide them in languages that your customers need. This solution can improve customer experience and, thus, customer satisfaction. Create a category for each language to update your knowledge base content for new audiences.
Endless Categories
The whole point of creating an online knowledge base software solution is for it to be easily searchable. However, the more content your business makes, the more it can get chaotic. As a result, LiveAgent allows you to create categories for your customers, and you won’t get lost in the content. Create various categories for the most common topics that need to be answered and divide learning content as you see fit.
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Supportly is constantly improving and evolving as we closely listen to our customers’ feedback.
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