Reports and Analytics
Learn and grow your support team with in-depth data about your chat and agent activity.
Insights that lead to business growth
Total Chats
The number of chats your team handles every day. The more conversations you have, the more opportunities to advise visitors and sell more.
Missed Chats
Make sure you are not leaving some customers empty-handed with the missed chats report. If you do, Supportly gives you a way to get back to them and offer help.
Chat Satisfaction
Keep your customers happy by tracking customer satisfaction with your team and individual agents.
Chat Engagement
Check where your chats come from to see if your team can do more to engage visitors on your website.
Create custom reports
All reports can be saved to a CSV file. It’s also possible to schedule reports to get all your customer service data right to your email—daily, weekly, or monthly.
Help your team get better
Supportly has all the data you need to monitor your customer support agents’ performance.
Chat Duration
The duration of chats can vary between teams. See if your agents take enough time to talk to your customers.
Response Time
Replying fast is crucial for customer satisfaction. This report lets you check how long it takes your agents to respond.
Agent Activity
Check when your agents are online and what status they have on. You will always know who is accepting chats and helping your customers.
Solve problems case by case with ticket reports
New Tickets
The number of tickets your agents need to deal with on a daily basis. A great indicator of how many customers have issues with your product or app.
Solved Tickets
Make sure that your team stays efficient, and solves a certain number of cases every day.
Resolution Time
Resolution time is a big factor in customer satisfaction. This report helps you keep this metric healthy.
Ticket Satisfaction
Tickets take longer to resolve and can be more frustrating for customers. Check if they are satisfied with your agents’ work.
Don’t let your customers slip away
Identify customers who left the chat queue and quickly message them to never lose an opportunity to make a sale.
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Supportly is constantly improving and evolving as we closely listen to our customers’ feedback.
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