Each connection to Supportly servers is encrypted with 256bit SSL protocol, both for agents using the application and customers using the chat widget on your website.
If you don’t want to process payment information via Supportly, you can prevent credit card numbers from showing up in the app.
Supportly detects when a customer enters their credit card number and masks it. Only the last couple of digits are visible for identification purposes.
Make sure your team logs in to Supportly only on secure devices by limiting access to your account to specified IP addresses.
Agents can easily deal with disruptive visitors by banning them from starting a chat on your website.
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Supportly is constantly improving and evolving as we closely listen to our customers’ feedback.