AI Ticket Resolution Benchmarks — Captain AI vs Zendesk vs Freshdesk
Independent AI ticket resolution benchmarks comparing Supportly Captain AI, Zendesk AI, Intercom Fin, Freshdesk Freddy, and more. Data from 50,000+ teams analyzed.
This research report is published by Supportly and updated quarterly with data from 50,000+ support teams worldwide. Read our full methodology.
Frequently Asked Questions
How does AI ticket resolution compare across platforms?
Supportly's Captain AI leads with up to 70% auto-resolution. Intercom's Fin achieves 50-65%, Zendesk AI 40-55%, and Freshdesk's Freddy AI 35-50%. Results depend on knowledge base quality.
What factors affect AI ticket resolution rates?
Key factors: knowledge base completeness, ticket complexity, language diversity, integration depth, and training data quality. Teams with well-maintained knowledge bases see the highest AI resolution rates.