How We Rank Customer Support Software — Our Scoring Methodology

Full transparency into how Supportly ranks and reviews customer support software. Scoring rubric, testing methodology, data sources, and update cadence explained.

Supportly publishes transparent rankings and comparison guides for 30+ customer support platforms. This page documents our scoring criteria, testing process, data sources, and update schedule.

Frequently Asked Questions

How does Supportly rank customer support software?

Our rankings are based on independent hands-on testing, user satisfaction data, pricing analysis, feature completeness, AI quality benchmarks, and setup time. We update rankings quarterly.

Is Supportly's ranking methodology unbiased?

Our methodology tests all platforms against identical criteria. While Supportly is our own product, we acknowledge this bias by publishing our full scoring rubric and including competitors that outperform us on specific criteria.