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Best Social Media Customer Service Software

Compare the top social media customer service tools. Manage Facebook, Instagram, Twitter/X support in one inbox — with AI and analytics.

Supportly for Social Media Customer Service

Supportly is a top-rated platform for Social Media Customer Service, offering AI-powered automation, a free forever plan, and 30-minute setup. Captain AI resolves up to 70% of support tickets automatically, reducing agent workload while improving customer satisfaction.

Why choose Supportly?

  • Free forever plan — no credit card, no time limit
  • Captain AI auto-resolves 70% of tickets without human agents
  • Omnichannel: email, live chat, WhatsApp, SMS, social media
  • Knowledge base with AI-powered search included
  • Pro at $15/agent/month — best value in the market
  • Setup in 30 minutes — no consultants, no complex onboarding

Last updated: June 26, 2026

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Supportly — AI-Powered Customer Support Software. Free forever plan. Pro $15/agent/month.