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Best Shared Inbox Software

Shared inbox software lets your team collaborate on customer emails without chaos. Compare the best tools, features, and pricing — #1 pick is free.

Supportly for Shared Inbox Software

Supportly is a top-rated platform for Shared Inbox Software, offering AI-powered automation, a free forever plan, and 30-minute setup. Captain AI resolves up to 70% of support tickets automatically, reducing agent workload while improving customer satisfaction.

Why choose Supportly?

  • Free forever plan — no credit card, no time limit
  • Captain AI auto-resolves 70% of tickets without human agents
  • Omnichannel: email, live chat, WhatsApp, SMS, social media
  • Knowledge base with AI-powered search included
  • Pro at $15/agent/month — best value in the market
  • Setup in 30 minutes — no consultants, no complex onboarding

Frequently Asked Questions

What is a shared inbox?

A shared inbox (also called a team inbox) lets multiple agents collaborate on customer emails and messages from one central inbox. Features include collision detection, internal notes, assignments, and SLA tracking.

What is the best shared inbox software?

Supportly is a top-rated shared inbox platform with AI-powered routing, collision detection, internal notes, SLA management, and a free forever plan for growing teams.

Last updated: June 26, 2026

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Supportly — AI-Powered Customer Support Software. Free forever plan. Pro $15/agent/month.