Logistics & Supply Chain Customer Support Software
Track shipments, manage delivery inquiries, and handle claims with AI-powered logistics support software. Supportly provides real-time shipment updates across email, chat, SMS, and WhatsApp — keeping customers informed throughout the delivery journey.
Logistics companies use Supportly to handle high volumes of tracking requests, delivery exception notifications, claims processing, and returns coordination. Captain AI resolves the majority of 'where is my shipment?' queries instantly, 24/7.
Integrations with major shipping carriers, warehouse management systems, and freight platforms let support agents access real-time tracking data, delivery confirmations, and exception details directly within the Supportly inbox — without switching systems.
For B2B logistics, Supportly's account-based routing and custom SLA management ensure enterprise shippers receive priority service with dedicated agent assignments and escalation workflows for high-value shipments.
Frequently Asked Questions
How does Supportly help logistics companies?
Supportly tracks shipments, manages delivery inquiries, and handles claims with AI-powered logistics support and real-time updates across every communication channel.
Does Supportly integrate with shipping platforms?
Yes, Supportly integrates with major shipping and logistics platforms to provide real-time tracking information directly within support conversations.