Healthcare Customer Support Software — HIPAA Compliant
Secure patient communication for healthcare providers, clinics, and health systems, with encrypted messaging, audit logs, and role-based access controls. Contact Supportly to confirm current BAA availability for your organization.
Healthcare teams use Supportly to handle appointment scheduling, prescription inquiries, insurance verification, care coordination, and patient follow-ups across phone, email, chat, and SMS — all from a single HIPAA-secure inbox.
Captain AI reduces administrative burden by automatically answering common patient questions: office hours, accepted insurance plans, prescription refill processes, and appointment availability. This frees clinical staff to focus on patient care.
Supportly integrates with leading EHR and practice management systems, keeping patient communication history linked to the right record while maintaining full HIPAA compliance.
Frequently Asked Questions
Is Supportly HIPAA compliant?
Supportly provides encrypted communications, audit trails, and role-based access controls. Contact Supportly to confirm current BAA availability and HIPAA requirements for your organization.
Can Supportly handle patient communications?
Yes, Supportly supports secure patient messaging, appointment scheduling, prescription inquiries, and care coordination across multiple channels.