Healthcare Customer Support Software — HIPAA Compliant
HIPAA-compliant patient communication platform for healthcare providers, clinics, and health systems. Supportly Enterprise includes Business Associate Agreement (BAA) support, encrypted messaging, and access controls required by HIPAA regulations.
Healthcare teams use Supportly to handle appointment scheduling, prescription inquiries, insurance verification, care coordination, and patient follow-ups across phone, email, chat, and SMS — all from a single HIPAA-secure inbox.
Captain AI reduces administrative burden by automatically answering common patient questions: office hours, accepted insurance plans, prescription refill processes, and appointment availability. This frees clinical staff to focus on patient care.
Supportly integrates with leading EHR and practice management systems, keeping patient communication history linked to the right record while maintaining full HIPAA compliance.
Frequently Asked Questions
Is Supportly HIPAA compliant?
Yes, Supportly's Enterprise plan is HIPAA compliant with encrypted communications, audit trails, BAA agreements, and role-based access controls.
Can Supportly handle patient communications?
Yes, Supportly supports secure patient messaging, appointment scheduling, prescription inquiries, and care coordination across multiple channels.