Enterprise Customer Support Software
Enterprise-grade customer support platform with SSO/SAML, advanced security, custom AI training, dedicated success manager, and 99.99% uptime SLA. Supportly scales to thousands of agents across multiple brands, regions, and languages.
Enterprise features include: Single Sign-On (SSO) with SAML 2.0, advanced role-based access control (RBAC), custom data retention policies, IP allowlisting, audit logs, and dedicated infrastructure options for maximum security and compliance.
Supportly's custom AI training lets enterprise teams train Captain AI on proprietary knowledge bases, internal documentation, and brand-specific response guidelines — ensuring AI responses always align with enterprise tone, accuracy, and compliance standards.
Every Enterprise customer receives a dedicated Customer Success Manager, priority support with guaranteed SLA response times, custom onboarding, and quarterly business reviews. We're committed to your long-term success.
Frequently Asked Questions
What enterprise features does Supportly offer?
Enterprise features include SSO/SAML, advanced security, custom AI training, dedicated success manager, 99.99% uptime SLA, custom integrations, and priority support.
Does Supportly offer custom contracts for enterprises?
Yes, our Enterprise plan includes custom contracts, flexible billing, dedicated support, and tailored onboarding for large organizations.