Ecommerce Customer Support Software
Boost online sales and customer loyalty with AI-powered ecommerce support. Supportly handles order inquiries, shipping updates, return requests, and pre-sales questions across every channel — reducing support costs while improving customer satisfaction.
Captain AI auto-resolves the most common ecommerce tickets: 'Where is my order?', 'How do I return this?', 'Is this item in stock?' — instantly, 24/7, without agent involvement. Ecommerce teams typically reduce ticket volume by up to 70% with Supportly's AI.
Native integrations with Shopify, WooCommerce, Magento, BigCommerce, and Stripe let agents view order history, process refunds, update shipping addresses, and issue store credits directly from the Supportly inbox.
Proactive messaging triggers notify customers about shipping delays, back-in-stock items, and abandoned carts — turning support from a cost center into a revenue driver for your ecommerce business.
Frequently Asked Questions
Does Supportly work with Shopify?
Yes, Supportly integrates natively with Shopify, WooCommerce, and other ecommerce platforms. Access order details, process returns, and track shipments directly from the support inbox.
Can Supportly handle high-volume ecommerce support?
Yes, Captain AI automatically handles common ecommerce queries like order status, return requests, and shipping updates — reducing ticket volume by up to 70%.