Team Collaboration
Collaborate seamlessly with internal notes, @mentions, shared views, team performance dashboards, role-based permissions, and real-time agent status tracking.
Frequently Asked Questions
How does team collaboration work in Supportly?
Supportly offers internal notes, @mentions, shared views, team performance dashboards, role-based permissions, and real-time agent status tracking so your team can work together seamlessly.
Can multiple agents work on the same ticket?
Yes, Supportly includes collision detection so agents know when others are viewing or replying to the same ticket, preventing duplicate responses.