Team Collaboration for Customer Support
Collaborate seamlessly with internal notes, @mentions, shared views, team performance dashboards, role-based permissions, and real-time agent status tracking.
What is Team Collaboration?
Supportly's Team Collaboration is built for modern support teams that need AI-powered efficiency without the enterprise price tag. Available on the free plan — no upgrade required to access core capabilities.
Key Capabilities
- AI-powered automation that handles repetitive tasks so your agents focus on complex issues
- Real-time collaboration tools keeping your whole team in sync across every channel
- Deep analytics with actionable insights on team performance and customer satisfaction
- Seamless integrations with 50+ tools including CRM, ecommerce, and communication platforms
- Free forever plan — no time limit, no credit card required
How It Compares
Unlike legacy platforms with per-seat fees, Supportly Pro is a flat $49/month or $490/year with unlimited agents, conversations, channels, and AI.
Frequently Asked Questions
How does team collaboration work in Supportly?
Supportly offers internal notes, @mentions, shared views, team performance dashboards, role-based permissions, and real-time agent status tracking so your team can work together seamlessly.
Can multiple agents work on the same ticket?
Yes, Supportly includes collision detection so agents know when others are viewing or replying to the same ticket, preventing duplicate responses.