Supportly vs Gorgias

Compare Supportly vs Gorgias for ecommerce customer support. Supportly offers comparable ecommerce integrations with Shopify and WooCommerce, but with AI-powered automation and no per-ticket pricing — making it significantly more affordable as order volume grows.

Gorgias charges per ticket (starting at $10/month for 50 tickets, scaling to $900+/month for high-volume stores). Supportly Pro is a flat $15/agent/month with no ticket volume limits — the cost savings for growing ecommerce businesses can be substantial.

Both platforms offer Shopify order management, return processing, and ecommerce automation. Supportly adds Captain AI for general support automation, full omnichannel inbox for non-ecommerce channels, and a comprehensive knowledge base that Gorgias lacks.

Ecommerce brands that move from Gorgias to Supportly typically reduce their support software costs by 40-70% at scale, while gaining AI automation capabilities that handle support across all customer touchpoints, not just order-related queries.