Question 1

Is Supportly really free?

Accepted Answer

Yes! Supportly offers a free forever plan that includes AI-powered live chat, a shared inbox, a knowledge base, and basic automation. No credit card required. You can upgrade to Pro or Enterprise as your team grows.

Question 2

What is Captain AI and how does it work?

Accepted Answer

Captain AI is Supportly's intelligent AI agent that auto-resolves up to 70% of customer support tickets. It learns from your knowledge base, provides instant answers in 100+ languages, and seamlessly hands off complex issues to human agents.

Question 3

What channels does Supportly support?

Accepted Answer

Supportly provides a unified omnichannel inbox supporting email, live chat, social media (Facebook, Instagram, Twitter), WhatsApp, SMS, and phone. All conversations are managed from a single dashboard.

Question 4

How does Supportly compare to Zendesk?

Accepted Answer

Supportly offers more powerful AI automation, a generous free forever plan, and 10x faster setup compared to Zendesk — at a fraction of the cost. Supportly includes AI-powered ticket routing, auto-resolution, and unlimited agents on the free plan.

Question 5

Is Supportly secure and compliant?

Accepted Answer

Yes. Supportly is SOC 2 Type II certified, GDPR compliant, and HIPAA ready. We use enterprise-grade encryption for data at rest and in transit, with regular security audits and penetration testing.

Question 6

Can I integrate Supportly with my existing tools?

Accepted Answer

Absolutely. Supportly integrates with 50+ tools including Salesforce, HubSpot, Slack, Shopify, Stripe, Zapier, and more. Our open API allows custom integrations for any workflow.